Bad online and customer service experience

After quering via email why my online order is taking so long, I was told it's at the store. If I had not asked about my order I would still be waiting because when I tracked my order it just said 'waiting to be shipped' and I received no message or email to say my order is at the store. When I complained that I did not received any messages about my order I received a very unprofessional and confrontational email from a Customer Service Representative..."who said its at canal walk becasue the order is at mitchells plein as you requested go collect the order"...that is the email response, word for word, spelling errors and all that I copy and pasted here. The worst part for me was "go collect the order"...this is not the way to respond to a customer. This person needs a lot of training still in customer service. I have her name but won't mention it here.