Bad bad service at Clearwater Mall Milady's

I've been a customer at Miladys for almost 15 years. Monday the 25 of May I bought a jearsy from Miladys' To my surprise the jearsy is way to big for me. 30 May I went back to the branch to exhange it, as my surprice the lady behind the counter told me they send all that jerseys to the Carltonville branch. I asked her if she can get me another one. But I want 2 of them to buy one for my sister. She took my details and promised me she will phone me on Monday becuase Westgate Brance Milday's have 2 in the size I need. Since yesterday I was trying to phone clearwater branch. The phone is just ringing. I phoned then headoffice in Cape Town. Gladly someone pick up the phone but she couldnt help me either. So i didnt get my call as promised on monday 1 June and its already later afteroon the 3rd of June and still nobody called me and I still didnt get my phone call as promised. Milady's is very quick to call you to say you pay your account short with R24 but If you try to call them, you just dont get any reply. This is discusting. The jersey is R325. Its not penny's in my pocket.