BAD ATTITUDE AND BAD SERVICE

Hi Peter I have a Milady’s account on which I have paid an amount to be able to buy clothing during the holidays. I bought a jacket which was more than the credit on my account and had to pay an additional amount out of my pocket however when I went back to days later to return the item for credit they refused to give me my money. The manager just said that the whole amount should be credited to my account. I asked whether they could pay it back to me but she refused. She did not even try to accommodate me in any way. This is unacceptable as the amount in credit was my money paid in cash. Could you please assist?