mK
melanie K

1 reviews | Active since Apr 2011

11 Nov 2015, 05:54

Appears I was refunded incorrect price

I have been a cust of Milady's for many years and would like to bring 2 things to your att.<br> 1 if you purchase for example 10 items and return 1 you DONT get your slip back unless you ask for it , now if you don't ask for it and happen to go into another branch to return something else from that list a few days later for whatever reason you don't get your refund slip ? So you cannot check if you have been refunded correctly , reason you don't get it back is because you don't have the orig slip , but that was retained ( check first part of my paragraph).<br> 2) I went into your N/gate brch last mth to pay my inst my daughter was with me and saw 2 pairs of 3/4 shorts she liked but wasn't sure of your sizing so she took 4 pairs 2 different pairs 2 different sizes(I was in a hurry and didn't check my slip properly hence the following prob.) , I finally took the 2 that didn't fit back to your Clearwater brch yest I thought I had the slip in the pktbut I didn't so I Ididn't get my slip , when I got home it looks like I was inc credited (less) although the lady said it was correct , it also appears that I was overcharged at N/gate as I checked my slip when I got home. Could someone contact me

0
Replies (1)
Miladys
Miladys's reply11 Nov 2015, 10:16
Official
Hello melkor,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Milady's