Absolutely Disgusted by Miladys’ Lack of Compassion My 82-year-old grandmother recently broke her back and is completely immobile

Absolutely Disgusted by Miladys’ Lack of Compassion My 82-year-old grandmother recently broke her back and is completely immobile. With winter approaching, she asked me to go to Miladys on her behalf to buy warm clothing using her account. She sent me with a signed letter explaining her condition, her account card, her ID, and even gave me permission to shop on her behalf. Despite all of this, I was met with absolute refusal. I was told she must be there in person to sign for the purchase. I even offered to show the store her X-rays and medical report confirming her condition—but they still refused to help. How exactly is an elderly woman with a broken back supposed to show up in store just to sign something? I am absolutely appalled at the lack of empathy and common sense shown. This is not just poor customer service—it’s inhumane. Miladys, you need to seriously review your policies and train your staff to handle real-life situations with a bit of heart.