360 Joint plan

Miladys offers a 360 joint plan to its clients, this covers funerals, retrenchment, hospitalization, critical illness. Now the hospitalization only kicked in after 14 days last year April they upgraded to 3 days. My plan was started way before this, but does not get upgraded to the new requirements. I pay the exact same premium, but because I have been a loyal customer since before April 2017 I cannot have the same as new clients. Hows that.for loyalty. When I mailed the customer service. Of course no one ever came back to me. I find this very unfair that as a loyal customer my plan is not.upgraded. I am paying the same money as the new customers.