1st, and last!, online order

I am a very concerned person at the moment. I place an order online on 11 September 2024. Received an update to tell me that my order has been shipped (12 September 2024), with a link where I can track my delivery (to a store). I followed up earlier this week and was told it will take 3-5 business days. The tracker on the website does not work: "This label has not yet been scanned". The person at the call centre is not able to tell me where my delivery is. An e-mail re the status of my order is answered with "the store deliveries is 5-7 working days". . Noted, but WHERE is my order? Why is the dealer unable to tell me where, exactly, my parcel is? "we are unable to track where your order is due to the technical issues they are having on their side". Because I know where my money is - not in my account! If only I checked the reviews BEFORE I placed an online order!! I should now be prepared to wait, and wait for my order to be delivered to the store. Requesting a cancellation is not an option, because, based on the reviews, that will be a problem too. Such very, very disappointing service! I was under the impression that Miladys is a reputable company. Maybe I will just order from China next time.