1 reviews | Active since Dec 2013
Very bad service
Went to Mikes Kitchen on the 25th of March with my family. On arrival we were greeted and seated down. The waiter that helped us was very unprofessional and made us feel very un-welcome. I asked for a baby seat twice and she just did not care to assist us. The 3rd time we asked her she pointed me in the direction to find it. I moved the seat but never used it as it was a very old and unsteady seat. The waiter did not know the menu at all and clearly did not understand the difference between a buffet and a carvery. We got cold coffee in a extremely messy cup. The waiter clearly had no standards and made us feel very unwelcome. To sum it up, we felt very unwelcome, cold coffee that was presented in a very messy manor, waited long for cold food.
We thank you for bringing this matter to our attention. Our staff are trained to always greet the customers in a friendly manner and to care and assist. The operations manager has followed up on the way you were greeted with the owner and whom has taken corrective steps. Training is scheduled to ensure that all staff adhere to our standards.
Once again we apologise for the unfriendly greeting and that you did not received our friendly Mike's Kitchen welcome.
Kind Regards
Mike
We thank you for bringing this matter to our attention. Our staff are trained to always greet the customers in a friendly manner and to care and assist. The operations manager has followed up on the way you were greeted with the owner and whom has taken corrective steps. Training is scheduled to ensure that all staff adhere to our standards.
Once again we apologise for the unfriendly greeting and that you did not received our friendly Mike's Kitchen welcome.
Kind Regards
Mike