nR
nerie R
1 reviews | Active since Mar 2015
27 Mar 2015, 21:45
unbelievable bad service
We visited mikes kitchen. Ordered and waited 2 hours for our food. When it arrived the burger was cold, my sister orderd a chicken dish with salad and got chicken, covered in an excess amount of spinach with chips, not the salad orderd. I ordered steak, sirloin we received almost 90% fat, with little meat, covered up with avo. We sent it back, got a new plate after everone finished their dinner, very bad service. It was the worst expierence ever!!! Avoid if you can!!!
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Mike's Kitchen's replyOfficial
27 Mar 2015, 23:32Hello nerie123,
We apologise for the poor service that you experienced. What you recieved in service and food is not the standard of Mike's Kitchen. This matter will be addressed with the owner of the store and we will ensure that the corrective steps,are taken to correct the poor service as well as not receiving what you ordered. We thank you for bringing this to our attention and affording us the opportunity to rectify the matter to ensure that all our customers recieve great friendly service and the Mike's Kitchen standards.
Our operations manager will provide you with feedback.
Kind regards
Mike
We apologise for the poor service that you experienced. What you recieved in service and food is not the standard of Mike's Kitchen. This matter will be addressed with the owner of the store and we will ensure that the corrective steps,are taken to correct the poor service as well as not receiving what you ordered. We thank you for bringing this to our attention and affording us the opportunity to rectify the matter to ensure that all our customers recieve great friendly service and the Mike's Kitchen standards.
Our operations manager will provide you with feedback.
Kind regards
Mike
Mike's Kitchen's reply27 Mar 2015, 23:32
Official
Hello nerie123,
We apologise for the poor service that you experienced. What you recieved in service and food is not the standard of Mike's Kitchen. This matter will be addressed with the owner of the store and we will ensure that the corrective steps,are taken to correct the poor service as well as not receiving what you ordered. We thank you for bringing this to our attention and affording us the opportunity to rectify the matter to ensure that all our customers recieve great friendly service and the Mike's Kitchen standards.
Our operations manager will provide you with feedback.
Kind regards
Mike
We apologise for the poor service that you experienced. What you recieved in service and food is not the standard of Mike's Kitchen. This matter will be addressed with the owner of the store and we will ensure that the corrective steps,are taken to correct the poor service as well as not receiving what you ordered. We thank you for bringing this to our attention and affording us the opportunity to rectify the matter to ensure that all our customers recieve great friendly service and the Mike's Kitchen standards.
Our operations manager will provide you with feedback.
Kind regards
Mike