EK
Ester K

1 reviews | Active since Mar 2015

10 Mar 2015, 08:53

STAY AWAY from MIKE'S Kitchen

My husband and I visited the Mikes Kitchen on 9 March 2015 in the Mayville shopping centre in Pretoria and what a disappointment. The waitron did all to her ability to assist us and did very well under the circumstances.<br> We ordered our starter and I ordered a Haloumi, the presentation was disastrous just 4 pieces of grilled cheese that was staged on top of each other with 2 old lemons on the sides . The sauce was served in a separate bowl together with my husband's sauce.Then we ordered the main meal, they didn't even ask me if I would like fried chips or a backed potato, I ordered a steak with avo, cream cheese and biltong. When my food arrived I received a steak with no fresh avo on it and one or the other avo p?t? when I send it back they just informed me they are sorry but they don't have fresh avo?? I'v eaten my meat and the fries with it was send back it was so old and hard no one could eat it, my husband also returned his. <br> We took the chance to order desert and ordered \malva pudding"it was burned and then we called the Manager"

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Replies (1)
Mike's Kitchen
Mike's Kitchen's reply20 Mar 2015, 14:28
Official
Hello EJNNC,

First and foremost we apologise for the unacceptable service and quality product you received. What you experienced is not the Mike's Kitchen standards and we assure you that a full investigation will be carried out in the store and with the owner.

We thank you for addressing this matter with us as it allows us to rectify and take the necessary corrective steps. Our operations manager will provide you with feedback.

Kind Regards
Mike