Poor management and terrible excuses

<p>We attended a birthday party at Mike's Kitchen on Sa****ay and there was about 40 of us. We all had seperate tables and the waiters managed wonderfully. The problem came in with the kitchen and the management. The kitchen sent out our food seperately, for instance our starters, there were 4 of us at our table, one person has a fried starters and the other a baked starters, the 2 others ordered Carpaccio (raw). The fried and baked starters came out and then stood getting cold waiting for the 2 raw ones. We eventually ate the 2 and then finished and then the table was cleared and we still hadn't received the raw starters??? When it was brought to us eventually the one plate had been placed on the warming tray and came to the table cooked. We then ordered mains and waited just over an hour and still nothing so we asked for the bill and that our food be cancelled. We were then approached by the manager asking if she could have 3 minutes to get our food to us. We said we really just wanted to cancel but she got loud and insisted so we stayed. The food brought to us was either over cooked, the wrong thing, sides were missing, and the 2 burger paties on the one burger we polar opposites with the one so overcooked it crumbled when you touched it and the other was still pink in the middle. The worst part of the whole experience is that when my friend found hair in her food the older manager happened to walk past and ask us if we were fine, we said no and showed her the hair to which she sighed audibly, flung her hands in the air and walked away and NEVER RETURNED TO OUR TABLE. They blamed the faults on the huge function, which if everyone ordered at the same time and then the food took long would make sense, but the rest of the restaurant was basically empty bar a few tables. If your kitchen can't manage a quater of your restaurant being full then you should either up the kitchen or minimise the tables so that you can do your job properly. Our comments and customer review card were thrown away and that's why I decided to put this up here so everyone can see. </p> <p> </p> <p>The sad thing is, all of the problems were minor things that could generally be over looked or understood as these things can and do happen daily, but the appauling manner in which the managers handled everything and shifted blame to everything else they possibly could have, left a sour taste in our mouths.</p>