SL
Sakhi L

1 reviews | Active since Sept 2013

16 Feb 2015, 10:27

Poor customer service

The morning of the 12th February 2015 we were having a staff breakfast 4 ladies and 1 gentlemen. Our table for 5 was setup by a very hospitable waitress near a closed sliding door. The manager of the store walked inside he opened the door and didn't close it. I requested that he closes the door, he banged it, the door opened again which defeated the purpose of the request and he walked away uttering the words f***-off. When we were about to ask him about his bad attitude he walked away and didn't want to say a word.<br> <br> We told him that we will not tolerate his bad attitude and we left, the food had been ordered however we could not stay and ate at place where we received bad attitude especially from someone at a senior level.<br> <br> This attitude gives me a different impression on Mikes Kitchen, growing up as a child we used to eat out at Mikes kitchen in Rosmead avenue this was in the early 90's. The service at the time was the best, I find the service we recently received to be of a superior attitude which is not able to handle requests from customers.

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Replies (1)
Mike's Kitchen
Mike's Kitchen's reply16 Feb 2015, 10:46
Official
Hello manqoba_skhokho,

Firstly I sincerely apologise for the experience you received as this behaviour is totally unacceptable. We strive to offer Excellent service throughout the Brand with a memorable experience. I will investigate the matter further and it will be rectified.

We value you as our customer and thank-you for your feedback.

Kindest Regards
Mike