No further feedback and sick customers

Having complained in this website in sunday about our terrible mothers day experience at mikes kitchen bryanston, I received a reply assuring me I would get feedback and a call. It is now Friday and I have not heard a thing. I posted the complaint when we were at mikes kitchen and when we arriveed home my sister and 3 year old daughter both had diarrhoea and my 3 year old started vomiting. Her stomach is still trying to recover. Our food was served quite raw and my daughter had the fish fingers so they must have been undercooked or spoilt. Even before we got sick and i posted the complaint I believe my complaint should have been taken seriously from the start and your reply just seems to be a smokescreen after not taking any action.