JB
Jennifer B

1 reviews | Active since Apr 2015

04 Apr 2015, 12:09

NEVER AGAIN!

Never again will we set foot in this restaurant. Twice now we have been caught with bad management due to owner leaving you adults to manage a large restaurant. Young waitrons which are not a problem but young managers who havent a clue about managing the staff which is always understaffed. Kitchen was so slow we waited over an hour for our meal and then my meal came with a dessert sauce instead of a savoury sauce. Not once did the management come round and apologise to patrons for the delay in meals. No once did the management make sure that the drinks were flowing (one barman on duty) The waitrons were having to make up their own drinks, ours was very apologetic and we did not blame her for the disastrous evening. We were a party of 9 supposedly celebrating which spoilt our whole evening.

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Replies (1)
Mike's Kitchen
Mike's Kitchen's reply04 Apr 2015, 14:44
Official
Hello JEN69,

We do apologise for the poor service, which we will address with the owner. The concerns you raised will be investigated and the corrective steps taken and necessary training implemented.
We thank you for addressing this matter which gives us the opportunity to rectify all service issues to ensure that our customers receive the Mike's Kitchen service standards.
Kind regards
Mike

Best regards,