PR
Pranisha R

1 reviews | Active since May 2015

11 May 2015, 11:29

Mother's day disaster

Mike's kitchen Bryanston - a complete delay on everything, and this is not the first time. Coffees and teas take about 40 mins to be made and handed to you. You meal takes another hour to be made and all the meals arrive at different times, one of the meals was only brought when every one was done eating, we had asked three waiters to follow up. As it was Mother's day due to the delay in the meals, our booking time ran into the next booking time, those individuals had to sit at an outside table until one of those guests approached us and asked that we hurry up. My mum and my aunt had to have their deserts standing on the side of the entrance to the restaurant. <br> <br> Our previous experience at this Mike's kitchen was exactly the same, the food took more than a hour to be prepared and served. <br> <br> I am horrified at the service received.

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Replies (1)
Mike's Kitchen
Mike's Kitchen's reply11 May 2015, 12:48
Official
Hello Pranisha@2015,

First and foremost we do apologise for the poor service. What you experienced on Mother's Day, as well as your previous visit is not acceptable, and we assure you that the necessary action and discipline will be taken.
Our operations manager will investigate and address these matters with the owner and management of the store. We thank you for taking the time to address these matters with us and for bringing your previous dining experience to our attention.
Our operations manager will be in contact with you to provide feedback.
Kind Regards
Mike