KJ
KELLY J
1 reviews | Active since May 2013
07 Nov 2015, 14:00
Late and cold food
We were a party of 4 and 1 child this morning at 11am. Only able to actually place our orders a few minutes after that eventhough most of the other patrons helped themselves to breakfast buffet therefore there was no reason for the delay. We only received our food around 50 minutes after. When we tried to bring this up we were basically ignored. Yet the same happened to another two patrons and they were fully comped on their bill having to wait 45 minutes for their food. How is this right and fair? I'm disgusted as when trying to bring this up a second time I was once again ignored. This is not good business practice and is rather disgusting service.
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Mike's Kitchen's replyOfficial
09 Nov 2015, 08:25Hello Jemima05,
We apologise for the experience you encountered and will be addressing the matter with the management of the store.
Slow service and cold food is not acceptable and we will ensure that the corrective steps are taken, as well as necessary action to ensure that this does not re-occur.
Thank you for bringing this matter to our attention. We will provide you with feedback.
Kind Regards
Mike
We apologise for the experience you encountered and will be addressing the matter with the management of the store.
Slow service and cold food is not acceptable and we will ensure that the corrective steps are taken, as well as necessary action to ensure that this does not re-occur.
Thank you for bringing this matter to our attention. We will provide you with feedback.
Kind Regards
Mike
Mike's Kitchen's reply09 Nov 2015, 08:25
Official
Hello Jemima05,
We apologise for the experience you encountered and will be addressing the matter with the management of the store.
Slow service and cold food is not acceptable and we will ensure that the corrective steps are taken, as well as necessary action to ensure that this does not re-occur.
Thank you for bringing this matter to our attention. We will provide you with feedback.
Kind Regards
Mike
We apologise for the experience you encountered and will be addressing the matter with the management of the store.
Slow service and cold food is not acceptable and we will ensure that the corrective steps are taken, as well as necessary action to ensure that this does not re-occur.
Thank you for bringing this matter to our attention. We will provide you with feedback.
Kind Regards
Mike