Disgusting Service from Mikes Kitchen Salt Rock

Good Day

I would really like the owner of this establishment to contact me urgently regarding the terrible experience that I had today (Monday 27th December) at this restaurant.

Firstly what was supposed to be a birthday celebration turned out to be an absolute disaster due to the pathetic service from your establishment.

This is what my family and I were subjected to :

I called on Sunday and made a reservation for Monday. I specifically mentioned to your manager that it was my birthday and I wanted a secluded or private table.

When I get to the restaurant on Monday I was told that no reservations were recorded. The manager was the one who took my details and confirmed that I had made the reservation and it was an error between her and waiters . They then give us a table in the elevated area in the way to entrance ...nothing was private about this . The manager that had taken my booking the day before had said that she was going to be putting us in the long booth near the toilets however even though she was there when we got there someone else was already seated in what should have been our table. We then had to wait about 30 mins to get that place that was supposed to have been ours in the first place. There was only a couple and a child that had occupied that seat and the couple had finished eating and were actually just waiting for the child to finish playing in the kids zone. No attempt to actually get us the table sooner was made - we just had to sit and wait. Then while we are sitting another group comes in and goes to that table - we then have to get the manager to go explain to the new customers that the table is reserved. Does this store not even have reserved signs?

After about 30 mins we are eventually given that new table and our drinks orders are taken. We order a ****tail (strawberry flavour) but that didn't taste anything like what we wanted so we enquired and was given attitude by the waitress. Your manager mentioned that the waitress had a death in the family and that was the reason for her attitude...I am a compassionate person but waiting stuff can't take their frustrations out on us. Your manager checked the ****tail we ordered and agreed that it didn't taste like what we had ordered and fixed it . At least that was resolved.

After the attitude from the waitress she never came back to our table to get our starter or mains orders - we just sat there and was being ignored. We waited about 20 mins and no waiting staff came to us yet the waitress assigned to us was going to other tables. People who came after us were being served. We then spoke to the manager and she said that she will change the waiter. Another 20 mins goes by and still no waiter comes to us yet waiters are standing and talking to customers going to other tables but no one comes to us.

We again go to the manager and ask her to bring us our bill for the drinks that we had gotten as we are going to leave cos service is pathethic and a special occasion has been spoilt and put all of us in a very lousy mood.

We drove all the way from Durban only to be treated with such disrespect and what is worse is that your manager didnt help our situation in fact she couldnt even take responsibility for all the mishaps considering she is the front house manager. She blamed staff for being in a mood cos of personal things , waiters not being able to service tables cos they take on too much , reservations not being recorded because the waiters didnt write it down. Isnt this her responsibility given the fact that she is the front house manager.

The manager did absolutely nothing to rectify our experience.

As a person who strongly believes in democracy , I hate it that i am about to say this but when i looked around at the restaurant yesterday only Black and White Customers were being attended to , are the staff at Mikes Kitchen Salt Rock anti Indian , cos that would really explain why we were treated so badly yesterday.

Which establishment in these times would really want to drive out 8 customers wanting to celebrate a special occasion.

This was my birthday , a day for me to celebrate and it was spoilt by your restaurant as i was brought to tears , and it was unfortunately an absolute waste of my time, petrol and money coming to your establishment all the way from Durban