NH
Nannette H
1 reviews | Active since May 2015
10 May 2015, 13:25
Did not take my booking
I phoned and made a reservation, but when I showed up they told me they had my name down but when I got there ,there was no table available .... This was unacceptable for me ...showing up thinking you have a reservation but the to discover you have not
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Replies (1)
Mike's Kitchen's replyOfficial
11 May 2015, 08:30Hello Nannette27,
We thank you for bringing this to our attention and this matter will immediately be addressed, as it is not acceptable. Reservations are to be dealt with professionally and with appreciation. Our operations manager will investigate the matter with the owner and the necessary action taken.
We apologise for the unacceptable mishap, and you will be contacted to provide you with feedback.
Kind Regards
Mike
We thank you for bringing this to our attention and this matter will immediately be addressed, as it is not acceptable. Reservations are to be dealt with professionally and with appreciation. Our operations manager will investigate the matter with the owner and the necessary action taken.
We apologise for the unacceptable mishap, and you will be contacted to provide you with feedback.
Kind Regards
Mike
Mike's Kitchen's reply11 May 2015, 08:30
Official
Hello Nannette27,
We thank you for bringing this to our attention and this matter will immediately be addressed, as it is not acceptable. Reservations are to be dealt with professionally and with appreciation. Our operations manager will investigate the matter with the owner and the necessary action taken.
We apologise for the unacceptable mishap, and you will be contacted to provide you with feedback.
Kind Regards
Mike
We thank you for bringing this to our attention and this matter will immediately be addressed, as it is not acceptable. Reservations are to be dealt with professionally and with appreciation. Our operations manager will investigate the matter with the owner and the necessary action taken.
We apologise for the unacceptable mishap, and you will be contacted to provide you with feedback.
Kind Regards
Mike