Cold burnt food, and a bad attitude towards customers

Me and my family had the worst experience I have ever had at a restaurant at Mike’s Kitchen in Klerksdorp. We arrived arounf 20:30, ordered a round of drinks and after that we ordered our food. We ordered the steak 5 specials, which is a 400 g sirloin steak for just under R100. 4 of the steaks was asked to be prepared medium to welldone, and one was ordered medium rare. Firstly te food showed up just after 22:00, after the extremely long wait we reliazed the food was ice cold, the chips and the steak. Once we started cutting into the steak I realized my steak that was ordered medium rare was prepared well done. The rest of the steaks thatwas ordered medium to welldone were all burnt. We were so hungry after the long wait we tried to get the food down. After I tasted my wife’s steak and I couldn’t even swallow the burnt steak I called the manager. I asked him if he would even put that steak in his mouth, and he obviously said it looks aweful. After a long discussion regarding the poor quality of the food, he took 2 of the 5 steaks off the bill. I still felt that I shouldn’t have paid anything for those awful steaks. One positive point, my grandmother ordered a chicken schnitzel and it was really nicely prepared. Honestly I expected more from a Mike’s Kitchen than cold, burnt food. The attitude from the staff were also awful, they didn’t really care about us as customers.