1 reviews | Active since Nov 2016
APauling BIAS ****PHOBE BEHAVIOUR from Mikes Kitchen Parktown.
What a terrible BIAS business. I went to Mikes Kitchen in Parktown for my valentines date and my dating anniversary. Our card was declined, due to my husband being British, and SARS needing to reconsile their tax returns from foreners, so his account was frozen without our knowledge. The manager there treated my husband like a ********, and he didnt know what is happening with his account. The owner of the franchise were understanding, but we were never treated like this before. My husban and I are constantly under public review, because of our work, so you can understand our utmost dismal appaul whem we were treated like *********, due to an honest mistake. We paid the following day when the account with the bank were sorted, and sent proof of payment, and didnt recieve any apology whatsoever. Above all, it was made clear by "the manager" that were ********* and our "***"people didnt belong.... this is outragous! My husban were told to sit down. in front of other poeple and treated like vermon, infront of other people!, and to make things worse my husband is deapf, and cant hear very good. On our date night, he had to remove his hearing aid due a battery that arent working anymore, so he cant hear, and the then the "manger" shouted at him to sit down and wait for the owner, because he cant pay for his account. Im am persuing legal action due to defamation. my Husband were humiliated infron of a retaurant full of people! This is unaccepotable and I am taking steps out of principal. Because we are ***, and because my husband is deaph, and we had a banking issue we were treated like vermon infront of hundreds of people. Unacceptable and I WILL NOT LEEAVE THIS HERE.
Thank you for taking the time to bring this to our attention.
We apologize for your experience as this is not to the Mike’s Kitchen brand’s standard. We will take this up with the branch and don't condone this type of treatment at all. It is highly unacceptable and we will be investigating the matter further.
If you are willing to engage with us further, please will you send us your contact details in order for one of our team members to contact you from head office.
Thank you
Kind regards
Larèt van Niekerk
Mike’s Kitchen Head Office - Social Media Manager
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Thank you for taking the time to bring this to our attention.
We apologize for your experience as this is not to the Mike’s Kitchen brand’s standard. We will take this up with the branch and don't condone this type of treatment at all. It is highly unacceptable and we will be investigating the matter further.
If you are willing to engage with us further, please will you send us your contact details in order for one of our team members to contact you from head office.
Thank you
Kind regards
Larèt van Niekerk
Mike’s Kitchen Head Office - Social Media Manager
***
***
