Affordable prices but food quality bad

Took my family for lunch at MILNERTON'S branch. We ordered the birthday promotion which was 6 * chicken schnitzel meals for r60 per plate, ( we ordered cheese sauce extra and milkshakes) price wise not bad at all. But my kids messed their food said there is no taste to it, schnitzel was hard, chips was soggy tasted like mashed potatoes. Place is clean and lovely play area for kids to play. Just think they need to work on the quality of their food.