JP
Jefferson P

1 reviews | Active since Nov 2022

22 Feb 2024, 20:17

Unacceptable Quality for a High Price

I did not have a great experience with Migration and Investment. They are extremely expensive in my opinion. They provide simple services and were not able to answer many questions I had. They did assist us in our immigration process, but it was not enough to just aid. They would often contact INZ for clarifications, which I could do myself. They did what they said they would do, but not in the most efficient and effective way possible. I had to figure which banks to use and how to open our own account. They offered a reactive service, rather than a proactive one. They would not assist with something unless you asked and as someone who has never moved to another country, I did not know what to ask. Overall, I would not recommend Migration and Investment New Zealand, especially for the price they ask.

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Replies (1)
Migration and Investment New Zealand
Migration and Investment New Zealand's reply28 Feb 2024, 11:54
Official
Thank you for sharing your feedback with us. We genuinely value all input as it helps us continually improve our services. We're sorry to hear that your experience with Migration and Investment New Zealand didn't meet your expectations.

 

From a look at your file I can see that we helped get you employer ready, immigration ready, worked with you to secure employment and successfully helped you obtain your visa over several years. In essence successfully completing our contract; as you yourself say.

 

Vanessa and the team referenced immigration policy or liaised with INZ on your behalf. Reviewing govt. policy is a large part of what our immigration experts do, and we would be remiss in our work if we didn't. 

 

The fact we can access all engineering information online (your specialty) doesn't make us think we can be an engineer; nor would we think it reduces the value of the work you do.

 

We note that you were provided with the welcome pack including information on how to open a bank account from overseas etc. So unsure why you had to research it yourself. 

 

Once again we are sorry you were dissatisfied with the service and would welcome you sending us specifics about where you feel we failed to live up to our agreement.

 

Sean