Miglio Giglio - Shocking Service continues

Natasha, the online order manager, seems to be in too deep for her to stay afloat. After pulling out my order information ( such as collection confirmation and waybill number), I managed to track down that my parcel was sitting in Fastway's problem parcel cage as it had been damaged by a liquid spill. Despite informing Natasha of this issue, I have had to give her instructions on how to proceed with the matter. I have instructed her to contact her Fastway rep to inquire how bad the damage is. If severe, she is to send me a replacement product that is better packaged. I am yet to receive a response from her.