**NEGATIVE REVIEW – MIGLA ELECTRICAL / MARTIN DU PLESSIS**

**NEGATIVE REVIEW – MIGLA ELECTRICAL / MARTIN DU PLESSIS**

**Rating: -5 stars if I could!**

I would unfortunately never recommend Migla Electrical or Martin du Plessis to anyone after my experience.

My inverter started displaying a fault code, leaving my family and me without electricity. As a qualified Millwright, I bypassed the solar system to restore our electricity supply from the grid. I then contacted my insurance company, who arranged for an assessor to inspect the damage.

The first assessor arrived, performed his tests and stripped the inverters. Three days later, my insurance company informed me that a second assessor would be sent. I contacted *** (who instructed him to come and asses) beforehand and explained that an assessor had already been to my property and had stripped the equipment. I was assured that this information would be noted and that Martin du Plessis would arrive on Friday at 17:00.

He failed to arrive at the agreed time. After numerous follow-up calls, he eventually arrived on Saturday. Unfortunately, he did not appear adequately equipped with the proper tools to carry out the assessment. He took photographs and left.

What made the situation even worse was learning that he had reported back to my insurance company that everything was stripped open when he arrived, with exposed wires that he considered unsafe and a shock hazard. Although he had already been informed that another assessor had worked on the inverters before his visit, but when asked about it he declined not knowing about it.

Now, two weeks later, my insurance claim remains unresolved, and I am facing the consequences. Had I not restored my electricity supply from the grid, my family and I could have been left without electricity for the entire period, with the additional risk of losing all the meat and groceries stored in our fridges and freezers.

The most frustrating part is that Martin no longer answers his phone or provides feedback, leaving me without answers while my insurance claim is being held up.

I find the communication, punctuality and overall handling of this matter extremely disappointing and unprofessional. As a local business, I genuinely hoped that supporting someone in our community would result in reliable service and accountability. Sadly, that has not been my experience.

**Supporting local businesses should mean receiving professional service, honest communication and accountability. Unfortunately, I cannot say that I received these from Migla Electrical.**

Based on my personal experience, I would not recommend this company to others. I hope management takes this feedback seriously and improves its communication and customer service so that other customers do not have to experience the same frustration.