TOTAL ****!!!

SO HOW DO WE GO ABOUT REPORTING THIS COMPANY, I APP**** FOR A LOAN, I WAS ASKED FOR SO MANY FEES TO PAY... SO I CANCELLED MY LOAN WITH THEM AND ASKED FOR MY MONEY TO BE REFUNDED, HOWEVER, NO REFUND, MORE THAN 14 DAYS LATER... PLEASE ASSIST ME IN REPORTING THEM. THANK YOU