Worst product, installation & customer service

We installed Miele appliances throughout, and it has been the absolute worst experience from the minute we paid the Durban branch. Installation was a disaster, e.g. our fitted coffee machine was literally propped up with cardboard that protruded in plain sight, to raise it. Appliances were installed skew and not level. When we complained, with photographs of the bad installation, the Miele area sales manager, when she eventually responded, just shrugged, blaming a 3rd party installer. They did nothing about the poor installation. The microwave door then malfunctioned, and when the technician eventually came out, he confirmed it was due to the skew installation. As for quality: Our oven/steamer and convection stovetop malfunctioned in the 2 year period since we installed everything new, and neither of these appliances were used much. An oven pan pulled skew, in the first 6 months. Miele staff just shrugged off the oven pan issue. Because we opted for the (more expensive) ovens with no physical handles, loadshedding meant that whatever food was in the oven, could not be accessed after the power had gone off. There is no physical way to open these ovens, microwaves or steamers. Miele after-sales service is an even bigger problem: Miele simply does not return calls and correspondence is ignored even after many emails reaching out to them. Technicians, when they come out eventually, are not thorough, resulting in multiple call-outs. Even within the 5 year guarantee, the client has to pay a huge upfront travelling charge before the technician would come out. The travelling charge was mentioned in the initial quote, but the written quoted fee was R1200, whereas the actual fee was approx R4000. My advice would be to stay well away from this brand, it is our biggest regret, also considering Miele is literally 10 times the price of perfectly good brands like Bosch and Siemens, etc.