Terrible service from Miele

<p>induction hob in our house stopped working in December. To get a technician out at that time was just about impossible. Been waiting since December to have this stove fixed. Yesterday we got told that we must fly down to Ballito today because they would be fixing it today. Get hold of the technician today just to be told that the parts have not even been received. How would they have fixed the stove today if they have not even got the parts yet. Never mind the fact that we put a whole day aside and put all work things aside to be here. Much more important than a stove. This is totally unacceptable. </p>