terrible service

<p>i purchased a ceiling mounted extarctor as a surprise for my wife 3 months ago. firstly hows does Miele as a premium brand sell a ceiling mounted extractor without a remote. do they expect a person to use a broom to switch it on or off. </p> <p> </p> <p>so i purchase a remote for R 1500 and guess what it doesnt work, it took them about 2 and half months to finally sort it out without even an apology.</p> <p> </p> <p>then a few days ago i started having problems with my intergrated fridge whereby the door wouldnt close. i called the call centre and they said that someone would come out on wednesday the 7th of december 2016, nobody shows up. i call again the next day and they say that someone will come today which is the 10th of december and again no one comes. </p> <p>i havent had a fridge for about 10 days in this heat which is totally unacceptable.</p> <p> </p> <p>for a premium brand that prides itself on service this is really bad</p>