Terrible Customer Service

<p>In about June, my dishwasher started leaking. I called Miele and they said they would come. I took off work, and Miele didn't show up. When I called back, they told me the technician was sick. We rearranged a date, I took off work, and Miele didn't show up. When I called back, they told me they were there but I wasn't. After asking the security at my complex, it seemed to me that Miele was lying. Eventually Miele came and looked at our machine, and said nothing was wrong with it.. except it was still leaking. After more phonecalls, Miele came to fetch my machine, and when they returned it, the inlet/outlet light was flashing and the dishwasher didn't work.<br /><br />Fed up, I left the machine for 2 months before I tried again. This time a technician came when he set up his appointment, showed me everything that was broken, remarked on how they previous technicians had missed so much, and told me he'd send me a quote. </p> <p> </p> <p>A quote was sent, and despite the price being almost that of a new machine, I accepted... and have heard nothing since. I accepted the quote 2.5 months ago, and asked for an update a month ago. After phoning Miele I was told that the technician was coming tomorrow, so now I need to rearrange my weekend to (possibly) receive a technician I had no idea was showing up.<br /><br />This has been the worst, and longest, customer experience of my life. I feel that even if Miele comes and fixes my machine, it's no longer enough. </p>