Shockingly Bad Service For Equally Bad Appliances

The WORST service I have EVER received from any appliance company. We kitted out our new kitchen and laundry with wall to wall Miele at the end of last year 2016 - BIG MISTAKE. They were unable to come and do the installation for us in the time we requested, which in fairness was in December, so we had an electrician do the installations. I therefore requested Miele to do a health check on installations. It took them 4 months just to get someone out, during which I had no hob as it wasn't working. It then took them multiple visits to get interface between the extractor fan and induction hob working. There were parts missing from the induction hob, which 1 month later I was still waiting for. The steam microwave (top of their range) has been working intermittently since installation and they have been unable to find the problem. Finally they agreed to replace it with a new one (which is apparently in stock). This was over 2 weeks ago. Since then I've left multiple messages for their technical manager Mihai to contact me, with no joy whatsoever. My calls go unanswered. The washing machine, has also developed a technical issue where the dispenser keeps asking for a cartridge if I want to use the TwinDOS system. Again the technician came out, apparently an electronic issue and had to order a part from Germany which will take 3 weeks to arrive. I've been given no follow up ETA.

In a period of 9 months, I've had the following brand new appliances fixed or waiting to be fixed: 1. Hob 2. Extractor 3. Microwave (still not resolved 9 months later) 4. Washing machine (waiting on a part from Germany)

I spent R250,000 on appliances that either don't work or have broken all within a period of 9 months, for which I'm receiving ZERO service.

DO NOT BUY MIELE. You'll regret it sorely as I have.