Shocking treatment from Cape Town Miele

I paid for a washing machine a week ago and have still do not have the machine nor even a date of delivery. Despite my request for a date both in person and in email. I did not get the courtesy of a reply. The service received from Cape Town branch is appalling. They are argumentative and despite my request that the machine was urgent and Miele having the full payment a week already I still do not even have a date of delivery. Unacceptable for such an expensive purchase and disregard for customers. Shocking that they feel they can treat customers this way.