Shocking service from Miele

<p>On 2 March, I logged a service call with Miele for my freezer which keeps freezing up without getting cold. The technician was meant to come to me a week later (7 March) but didn't. I was told another one would come the next day, again he didn't arrive. I tried for 2 days to call the call centre but their phones were not answered. Eventually on 10 March I got hold of the call centre and they said they would send someone the next day. Seeing that it was a Saturday and that I would be out, I told them I needed a time which they couldn't give me. However, they told me he would call me an hour before he would arrive. When I got home later, my son told me that a technician had arrived but said he needed the freezer to be frozen to see what the problem was. He was at my house for only a few minutes and then left. At no point, did he try and contact me. So he left my freezer on. Surely the motor will burn out? </p> <p>This is the second time that I have booked a service call with Miele (the last time took 6 months to be resolved) and both times the service was absolutely shocking. What also amazes me, is that my appliances are 3 years old and already giving me problems!</p> <p>It is unbelievable that such a successful company can have such appalling service </p>