Shocking customer service!

We needed to reschedule our appointment. We emailed Miele and no response so we used their online contact service, we received a standard response saying that we would hear within 2 working days, still no response. We phoned the 2 numbers advertised online for a whole day - both lines were dead. We continued to call for almost a week before the phone finally got picked up. Such a shame that Miele is being brought down by the operation in South Africa.