Sad Bad Service from Miele Service Sandton

The Service Department is ********** ! In April our freezer stopped freezing. An appointment was made at a time suitable to Miele. They did not arrive on the said day. After a fight with Charlene a technician was appointed for the following day. He arrived albeit 2 hours late! The freezer was repaired but just for a short time. I came back from holiday and the same problem was happening. Miele once again gave me an appointment which would suit them - never mind about what would suit the customer. We waited all day and no one appeared. So now I am waiting for Mike & Willie to come here this afternoon. Let's see......