Patience in customer service is much more than virtue {thats Mmabatho}

Patience in customer service is much more than virtue {thats Mmabatho}. She greets customer with a warm personalized way. Effective communication skills. Knowledge and understanding of the product. Adaptability and flexibility. Empathy and understanding. She has the 5C's of customer service:competition, culture, communication, compassion and care. What I like most about Mmabatho, she did a follow up after few days to check us and the product CM5510.