Pathetic “service”

I ordered some washing powder online and paid with a credit card on 17 December. On following up on whereabouts of my order on 28 December I was told by Brian the sales consultant that “you must remember when you place an order online you go to the back of the queue”!! He made it sound exactly like ordering online was a stupid thing to do and basically criticized me for doing that. He reckons the washing powder will only “be released on the 17th January”. This is atrocious and pathetic service and blaming the customer for Miele’s inability to supply their own product which they DO make available for purchase online is insulting to say the least. Last time I ever try to procure a Miele product. To call this “service” is a misnomer. When I asked for my money back the consultant become blunt and dismissive. What a useless company that supposedly sells “high end” products that they’re unable to deliver.