No Response

We purchased a Miele microwave (M6262 TC) in June 2019 along with every other Miele appliance (Oven, warmer drawer, hob, extractor, dishwasher, washing machine, tumbler dryer, stacking unit & vacuum cleaner) for our new apartment. We lived in the apartment for 3 months before we headed off to Australia for 20 months & returned at the end of November, 2021. Having only used our Microwave for 3 months we were shocked on our return to South Africa to discover that the microwave glass had clouded up on the inside of the glass through absolutely no fault of ours. Having discussed this with the Miele service technician we were told this is a relatively common problem when the appliance was not being used for long periods & is sometimes even found in brand new, boxed microwaves prior to delivery. Since we live between Australia & South Africa & are away for extended periods we are even more horrified to discover we could have this issue again & again. We cannot believe that a R25k microwave is going to require a service technician to clean the glass at a cost to us of R1100 every time we return from overseas. We are loyal customers & have Miele appliances in both our homes in both countries. This is CLEARLY a manufacturing defect. Nothing we could have done or can do in the future will prevent this from happening again. We have not paid for the repair as we have taken this up with Miele several times & they have not responded for over 2 months after claiming they would aim to do so within 2 working days. We do not like leaving this issue unresolved. We thought we were buying a high quality, reliable appliance that would not require regular maintenance & repairs at our cost & inconvenience.