Miele your silence speaks volumes

So after 3 months of having my fridge in for repairs (since november 2023) I finally receive an email end feb 2024 to say that my fridge cannot be fixed. This after it initially needed just gas, and this could not be done at the house for safety purposes. They send their guys to collect my fridge. Then as they are about to load it on the bakkie, they dent it and proceeded to load the fridge flat (not upright). You would think specialist in their field should know this. I then reported this and received a call from the Technical manager profusely apologising. His words were (the dent cannot be fix. He will sort this out with me personally). A few days later I was told it's not a gas leak but the compressor which will cost R13000. Now all of a sudden the dent can be fix..after much heated debates, they give me a discount. So I pay but the part needs to be ordered from overseas. I say no prob cause they giving me a loan fridge. Jan 2024 comes no word from Miele. Feb comes and I follow up. I receive an email to say the compressor has been replaced but now there is still something wrong..once they receive the report from the Technician, Sharon will personally call me. So I wait. A few days later I receive an email with an invoice for over R600 again. But the report says the fridge is now irreparable. There is now a gas leak that can't be fixed. I email and asked for someone to please call as promised in previous email. I am still waiting. So it took you 3 months to figure out that it was a gas leak and not the compressor? Oh we will give you a discount on a new unit! My fridge still had the plastic on it. The initial technician also said..this is still brand new..I am utterly disgusted in your service.your silence speaks volumes