Miele = World Class brand and World class service

I contact Miele via their website hoping to find spare gadgets and a hose connector which i broke for my beloved Miele Vacuum cleaner (now 21 years old and going strong). I honestly expected them to either ignore me or say that my vacuum is a dinosaur and that there are no parts for this model. I received a reply within 24 hours and a follow up phone call to double check that I was requesting the correct part. I am beyond excited and surprised at the level of service received. It also made me realise that paying a little more for a world class brand is well worth it even if it feels a tad more expensive than cheaper versions out there in the market.