MIELE VINDICATED

We recently had to replace the second fridge handle of a freezer fridge combo within and 18/12 period. I had written an uncomplimentary review about how this was handled and what we were going to be charged. This produced a rapid and very satisfactory result from the head of service management, Charlene Rheeder who called personally apologisng for the way the situation was handled and who said the part would be replaced at no cost. This renewed our faith in Miele.