Miele unconcerned about customers

Towards the end of November last year I placed an order for a washing machine, and paid for it. I was promised delivery in the second week of December. This did not happen so I phoned to find out what was happening. I was then told that the ship had been delayed, but I would get delivery early in January. Not a word from Miele. Last week I tried to contact someone, but their phone system wasnt working. I then put a message on their website asking the Managing Director to contact me. I got an email saying that they would get back to me within 2 working days. That was Wednesday 20th January. Now on the 26th January. I have not heard a word from Miele.