Miele South Africa - rated the worst service supplier in South Africa

I moved into a house with all Miele Appliances in the kitchen. My Mir***ave oven stopped working approx 3 months after we moved into the house. I contacted Miele's Service department. It took Miele's technician more than a month to come out to my premises after various phone calls. After the Technician came out he found that the magnetron of the mir***ave wasn't working. Miele informed me (after I had to contact them and follow up) that the Magnetron has to come from overseas and that it will take approx 3 weeks. It took them 3 months to come out and replace the Magnetron. The microwave worked for approx 6 months after Miele eventually fixed it. Then it started giving the exact same problems as before. Anoher techinician came out and his finding was that it was once again the magnetron. They send me a quote to replace the magnetron once gain. I then informed the taht the part must still be inder warrantee and therefore they should replace it for free, which they did. The technician performed the repairs when I wasn't at home as he just pitched and the Miele office did not make prior arrangements with me. When I got home I tested the microwave and it was still doing the sames as before the repair - not heating the food. I contacted Miele once again. After a few follow up they informed me that the technician Keith said that the locking device of the microwave must be replaced. It took me several phone calls... a few weeks ... and alot of frustration to get this feedback. They send me another quote to replace the locking device and assured me that that will sort out the problem. The locking device was replaced. The technician run several tests while he was at our premises. The microwave kept cutting out after a second or 2. He assured met that the magnetron was just overheated because of running so many tests and that I should give the microwave a rest for approx 1 and 1/2 hours. It will then work fine. At that time I asked why the electronic lights were flickering as it did not seem normal to me. He kept word that the microwave just has to cool down. Needless to say - my microwave is still not working. He came out 3 days later again and said that the PC board now has to be replaced. It is now 2 week later. I have not yet received feedback regarding the PC board. It took me another few phone calls, another few complaints. I finally got hold of the technicia today who now informed me that the PC board was discontinued. He will get back to me with a plan. My guess is this is yet another empty promise. Miele advertise their top of the range appliances, but boy o boy be warned, they don't have any after service.

I have note mentioned that both my dishwasher also broke in the 2 and 1/2 years that we live in this house. It took Miele more than 2 weeks to fix them. My washing machine also broke, which I repaced with a Bosch appliance. My tumble drier also broke. In this case it only took them 3 days to fix.