Miele service in South Africa is horrible

Horrible service. I am from South Africa and this is my experience. Our vacuum cleaner was not suctioning properly and debris was leaking out into the motor compartment. The call centre agent basically told us that it’s our fault because we did something wrong even though I calmly explained that we did not make any changes to the machine since we bought it (obviously, it’s illogical to do so!). Our vacuum has a warranty and they told us to take it to a specific applicable store for help. We go there and are told that they can service it but we will have to pay because they work separately from Miele. The only Miele service centre is in another city and we would have to drive across the country to have them look at our machine. We emailed them and they once again told us that we’re at fault and there’s nothing that they can do. I understand that factory errors can occur but their response was abysmal. If you’re in South Africa, don’t buy Miele.