RVdB
Robert Van den Berg

1 reviews | Active since Mar 2017

08 Mar 2017, 15:08

Miele Fridge. Think twice before buying one.

<p>I bought a Miele fridge thinking it wise at the time. How wrong I was. The compressor failed the first time after a few years service. Was repaired by Miele agents and promptly failed again after working a few months. Then the headache with Miele really began.... After trying for two weeks to get the fridge repaired again.... 9 phone calls later, numerous emails, etc. And still no quote.... Then to try get through to senior management. Well the saga just continues.....Reception does not answer phone calls, nor the Technical Manager, and I am still waiting for a phone call from the GM. Seriously consider the poor after sales service if you want to buy a Miele. Never mind the fact that I have gone through two compressors and now need to revert to a general fridge repair company to get my Miele working. In fact I might just throw it on a s**** heap and buy a another (cheaper) but more reliable fridge. </p>

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Replies (1)
Miele (Pty) Ltd
Miele (Pty) Ltd's reply10 Mar 2017, 11:38
Official

Good day Mr. Van Den Berg,

I have sent you an email regarding this concern, please respond so we can get this sorted out as our top priority is to keep our customers happy.

Kind regards,

The Miele Team