Miele Dishwasher call out success whilst under guarantee. Thank you.

My Miele dishwasher had a F11 drainage fault! most frustrating as we all know. I logged an e-mail and had a few back and forth chats. Here is what I wrote to Miele's two technical persons who helped me. "As I type this, my Miele dishwasher is doing duty again after Sugens care and repair. I am just running a full cleaning programme cycle and am quietly confident that all is well. I would like to compliment Sugen on his calm detailed manner, he went through a myriad of details and things on his laptop which he shared with me. Also replaced certain parts under the warrantee just in time before my 2 year window closes! I will have my plumber come in to lower the outlet height as suggested to aid the little drainage pump. I am very grateful as every penny counts in these busy days of my small artisan bakery. Now that Sugen has left to face the dreaded traffic on the N3 back to Durban I am more than grateful for the superior care and knowledge shown by the Miele team, both via e-mail, phone call and call out. These all work hand in hand. In my world of small artisan business is a pressured place and I am thankful for the team out there doing this hard work. Victor on the phone or via e-mail is a gentleman and a winning positive affirmation of how to manage situations. We are all winners today. My morning ends with me being a strong Miele promoter and supporter. Back-up and care is as important as the initial sale of the product itself. Whilst nothing is really perfect in life, we strive for the best that is why I choose Miele. I trust this finds you well and safe in these changing times. Yours sincerely Paul Hildyard