Miele customer service sucks

Miele Customer service iro faulty brand new appliances is shocking considering the brand There is no sense of urgency. It’s now been two Christmases that we’ve been without a washing machine. It took 10 months of attempts to repair the faulty unit which blew out on every attempt to repair A decision to replace the appliance was made in October 2019. It’s now January 2020 and zero has been done to effect the swop. Beware with Miele customer service.. it’s nonexistent