Miele after sale service bad for the brand

We recently bought a house, the kitchen which is fully equipped with Miele products. Unfortunately the after sales service of this company does not match the quality of their products. It has taken us 3 months just to get the equipment serviced, and the microwave has still not been fixed! No proper call centre or customer service, instead one is left to correspond by mail. The Cape Town team is even worse, where one is directed after booking service through Joburg. They simply refuse to return calls! One should rather stick to local brands with tried and tested service back up.