SV
Stephanie V

1 reviews | Active since Jun 2021

04 Jun 2021, 10:15

Meile - Pathetic lengthy unresponsive service. OVER A MONTH DELAY AND STILL NOT REPAIRED

Miele After Sales and service is pathetic to say the very least. I called on the 3rd Of May to report a problem with my Dishwasher. I was told a technician would only be there on the 10th of May. I was then called to say the technition was sick and I would now only be assisted on the 17th of May. I was then told a part had been ordered and would only be available on the 4th of June. I called on the 3rd of June to confirm. And was then told that they no longer make the part and would no try and see if there were other machines that had this part. If I had not called would this have even been picked up. In between i had sent 2 emails to *** and *** on the 19 May and 28 May to complain about the lengthy delay. Both of these emails were ignored. PATHETIC UNRESPONSIVE LENGTHY SERVICE AND A MONTH LATER I STILL DONT HAVE A WORKING MACHINE.

0
Replies (3)
Miele (Pty) Ltd
Miele (Pty) Ltd's reply17 Jun 2021, 11:27
Official
Miele apologizes for your inconvenience
Miele (Pty) Ltd
Miele (Pty) Ltd's reply17 Jun 2021, 11:27
Official
Miele apologizes for your inconvenience
Miele (Pty) Ltd
Miele (Pty) Ltd's reply17 Jun 2021, 11:29
Official
Miele apologizes for your inconvenience