Horrible products and customer service from Miele South Africa

I am not one to write review, but I have to state categorically that Miele South Africa has to have the worst customer experience I have ever unfortunately had to deal with. My Microwave has been broken for over a year now with numerous technicians coming and trying to repair the device and leaving stating it is working. Only for the device to be in the same state as before. I phone the technician, and I email customer support and NO ONE gets back to me. I eventually give up and receive an email a month later stating I owe a considerable fee for the callouts as well as the manufacturing parts used to repair the device. It honestly feels as though I am being pranked.

I want nothing to do with this company and the microwave I have had to use that costs 1/10th of the price has given me absolutely no issues. I will never recommend a Miele appliance. I am also not one to leave such review, but Miele has given my no choice at this point.