High prices but NO SERVICE

<p>I bought a very high-end product from Miele, one of their high-tech washing machines. They cost a lot more than any other make but I was convinced that supposedly higher price comes with higher quality and better service.</p> <p>Instead, only a year after I bought it, the rubber gasket which seals the door during the washing in order to prevent water from trickling out cracked, thus making it impossible to do the washing without water spreading on the floor.</p> <p>I called Miele and a few days later, on Sept 21st, I received a visit from a technician who said that the spare part was not available at the store and that it would have to be procured from abroad. This, he said, would take from a week to 10 days. I said that it was unacceptable to have to wait for such a long time after having paid a significant amount of money for their product. He noted that the reason was that the spare part needed to come from abroad and I answered that there are faster ways to ship an item -- if only Miele would pay for express shipping. The fault should not even have happened so I would not find it reasonable to make me wait for such a long time. I asked the technician to get a manager to call me. When I saw that no one was calling back, I called Miele. I asked for the manager and was bounced by 4 different people. The last one just hung up on me. I called back again and after being bounced by three more people I managed to talk to someone who assured me that he would get the manager to call me back. He took all my data (name, phone number) and told me to wait.</p> <p>I am still waiting for that phone call, and my washing machine is still waiting to be serviced, on the 4th of October. If this is the Miele excellency, I will gladly do without it when I decide to buy my next appliance. It will most certainly NOT be a Miele product.</p>